The complainant complained to Zomato and McDonald’s, but they did not take any action. He then filed a complaint with the District Consumer Dispute Redressal Forum in Jodhpur.
The forum held Zomato and McDonald’s jointly liable for the mistake. It directed them to pay Rs 1 lakh in compensation to the complainant, along with Rs 5,000 in litigation costs.
Zomato, however, said that it intends to appeal against the District Commission’s order as the food delivery platform, in its argument, said that it is “merely a facilitator for the sale of food” and should not be held responsible for any wrong delivery of order or order mismatch.
In a similar case, an Officer-in-charge at a Lucknow police station reported that an FIR has been filed against a local restaurant and a delivery agent for accidentally delivering chilli chicken to a customer who had ordered chilli paneer.
https://www.businesstoday.in/latest/trends/story/zomato-and-mcdonalds-fined-rs-1-lakh-for-delivering-non-vegetarian-food-to-vegetarian-customer-401949-2023-10-13